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I am a Web Gateway User and my trading partner sent me an order via fax. Can I return an 810 and 856 to my trading partner through Web Gateway?

Yes, while an order that is called in or sent by fax will not appear in Web Gateway the user can still send back the 810 and 856 by utilizing the Create Blank Documents feature in Web Gateway. This feature is located in the left hand Messages column on the Web Gateway home screen. The user will need to reference the order they received in order to key in all the required information. Please contact Customer Operations ( CustomerOps@gcommerceinc.com ) for more information on creating return documents for manual orders in Web Gateway.  

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GCommerce Tech Tips

Who should I contact if I need help?

Please contact GCommerce Support at 515-288-5850 ext 401 or support@gcommerceinc.com
We have staff available to take your call during office hours Monday through Friday. All messages and/or emails sent outside of normal office hours will be returned in a timely fashion when staff is available.  

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What are GCommerce’s office hours?

Our office is located in Des Moines, IA and is staffed Monday through Friday from 8:00 am to 5:00 pm Central Time. Systems are monitored 24 hours a day.  

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I want to connect to a new trading partner, who should I contact?

All inquiries for new connections can be sent to the GCommerce Integration Team at integration@gcommerceinc.com

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Can I track what documents I have sent and received?

GCommerce developed Message Center as a tool to allow our customers to track their inbound and outbound documents in real time. Users can log into Message Center at http://messagecenter.gcommerceinc.com and search for documents by date as well as trading partner(s). Please contact GCommerce Support if you need your login credentials.  

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Can I resubmit a document?

GCommerce has a process in place to discard duplicate documents if the duplicate is sent within 24 hours of the original document. This measure helps prevent vendors from receiving duplicate orders and cuts down on system errors caused by the receipt of a duplicate message. If you need to resend a document and it has not been more than 24 hours since you previously submitted the document please contact GCommerce Support. We can send the document to your trading partner manually.  

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My trading partner has not received the document I sent and I do not see it in Message Center, what should I do?

If a document is not visible in Message Center it is most likely due to GCommerce not receiving the file. In this case, please check with your Business System Provider to ensure that there are no file errors or connectivity issues. If there are no issues on their end, please contact GCommerce Support at 515-288-58 50 ext 401 or support@gcommerceinc.com  

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My company is switching business system providers, who at GCommerce should I contact?

The Customer Operations Team at GCommerce is responsible for handling all conversions. Please contact CustomerOps@gcommerceinc.com or call 515-288-5850 to speak with a Customer Ops team member.  

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What is an 850?

An 850 is a Purchase Order

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What is an 810?

An 810 is an Invoice

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What is an 856

An 856 is an Advance Shipment Notice

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What is a 997? Why does my trading partner keep asking me to send a 997?

A 997 is also known as a Functional Acknowledgment. This file is sent to confirm receipt of a document (a 997 will never be sent back for an other 997). That confirmation is important to trading partners because it lets them know that their document has been received. Because of this, your trading partner may require you to send back a 997 for each document they send you. Please check with GCommerce if you are unsure as to whether or not your trading partner requires a 997 to be returned.  

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My company is unable to send a 997 to our trading partner(s), what alternative do I have?

GCommerce developed the 9GC process as a workaround for trading partners who are unable to send their own 997. Using FTP folders, GCommerce generates a 9GC file for every file sent to the trading partner’s FTP Inbound folder. The trading partner will move the 9GC file from their FTP Inbound folder to their FTP Outbound folder. The 9GC file will get picked up in the FTP Outbound folder and go out their trading partner as a 997.  

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What is the Best Practice for returning a 997?

A 997 should be sent back to your trading partner within 24 hours of receiving their file. If a file is sent Friday after office hours or over the weekend, please return the 997 on Monday.  

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What is the Super Spec and why is it important?

In traditional EDI, each side must have expensive EDI hardware and software and each trading relationship is setup on a one-to-one basis . Different trading partners have different data requirements and specifications, which requires the support of multiple maps and data definitions for each trading partner. In other words, there is a unique map for each Buyer/Seller relationship, and the work starts over with each new trading partner connection. The Super Spec combines the requirements of multiple trading partners into one specification, and creates standardized data definitions within the data fields. With full implementation of the Super Spec, a company can do the setup work once, and re-use the map for all their aftermarket trading partners. Please contact GCommerce Integration ( integration@gcommerceinc.com ) if you are interested in obtaining a copy of the Super Spec.  

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I am a Vendor, my trading partner requires an 810 and 856 but my business system is incapable of creating these documents. Does GCommerce have a solution?

Yes, GCommerce developed Web Gateway as a simple, low cost flexible solution to allow Vendors to send and receive EDI documents without having to deploy EDI applications to their business system. With just an internet connection and email address, a Vendor can become EDI capable with Web Gateway. Please contact our Sales Team at sales@gcommerceinc.com for more information on Web Gateway.

i. Benefits of Web Gateway:

  1. Comply with trading partner requirements such as sending and receiving electronic documents and UCC-128 labeling capabilities
  2. Easy to work with. Return documents come with pre-filled information and provide on-the-fly translation for multiple languages (Chinese, Spanish, Korean, Japanese, German, French, Portuguese and Italian)
  3. Saves Time by eliminating phone calls on order status and offers quicker turnaround time on invoices. Additionally, purchase orders are clearly legible and the user has the ability to save soft copies for later reference.
  4. No additional staff is required. Web Gateway does not require software to purchase, install or maintain. GCommerce will train you on the use of forms and best practices.  

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I am a Buyer but my company’s business system does not support return documents, does GCommerce have a solution?

Yes, GCommerce created Match3 to provide the benefits of EDI to trading partners unable to be fully integrated on EDI. Match3 requires very little technological investment as the user just simply needs access to an internet connection in order to receive its full features. If you would like more information on Match3 please contact our Sales Team at sales@gcommerceinc.com .

i. Benefits of Match3

  1. Send an electronic Purchase Order directly from you r system
  2. View what is being shipped and when it is scheduled to arrive
  3. View all electronic PO’s, Advance Shipment Notice and Invoices in one location Return acknowledgment documents to suppliers, if necessary
  4. View ASN’s and Invoices that do not match to a PO i n the system
  5. ASNs and Invoices are printable in a single format, regardless of supplier  

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Does GCommerce have a special order solution?

GCommerce developed the VIC (Virtual Inventory Cloud) solution to address manufacturer drop ship special orders. With ever in creasing SKU counts, it is impossible to have all parts in stock. In order to service customer demand, wholesale distributors must gain access to availability of non-stock parts within their supply base. Today, numerous manual steps are taken to search for and purchase non-stock parts; phone calls, website searches, emails, faxes, etc. Given that this manual process is very time consuming, the customer often leaves, or finds another source, leading to a lost sale.

VIC is designed to speed up and automate the special order process, there by enabling both the wholesale distributor and their supplier to capture the sale, while also automating the process. VIC is a central repository for availability of your suppliers’ products, which can be accessed either through a web portal, or directly from your business system, which enables you to quickly secure the information required to tell your customer when you can have the part available.

VIC enables wholesale distributors and their suppliers to increase revenue, while simultaneously automating the special order process . The combination of increased revenue plus decreased cost to serve makes VIC a logical solution for your business.

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Can I cancel a Purchase Order once it has been submitted

Once a purchase order is sent to GCommerce, it is delivered to the trading partner within seconds.  In order to cancel the purchase order, you should contact the recipient directly.  

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How Do I Track an Order in VIC

After an order is placed in VIC, the user has the ability to check to see if the order was acknowledged and/or shipped. Once the order has been placed, an acknowledgement will be sent by the Supplier usually within a couple hours of receipt.  You can check this by clicking the Order Tracking icon on the left-hand side of the screen. Click Here for the Step-by-Step process

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